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We offer different plans that fit your needs.

FAQs

20 Hour

Monthly Plan

$450/Month

According to your needs
Fully Equipped workstation
No Backup Assistant
Backup Electricity
Direct Supervisor
US Phone Number
Unlimited US Calls

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Shared Assistant

4 Hours per day

$900

2-4 hours per day
Fully equipped workstation
Backup Assistant
Backup Electricity
Direct Supervisor
Dedicated US Phone Number
Unlimited US Calls

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Full Time Assistant

8 hours per day

$1500

8 hours per day
Fully equipped workstation
Backup Assistant
Backup Electricity
Direct Supervisor
Dedicated US Phone Number
Unlimited US Calls

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Frequently Asked Questions

Are the assistants fluent in English (no accent)?

Yes. All our assistants have neutral English accents. You can check some of our voice samples here.

Do the assistants have great communication skills?

Our virtual assistants are part of a very diverse team. When you sign up you will be asked the skills you require your assistants to have so we can find the best match for you.

How do I communicate with my virtual assistant?

How do I communicate with my virtual assistant?
Your dedicated virtual assistant can be contacted via phone, email, Skype, Slack, Asana, whatsapp or any other form of communication you prefer.

How do you manage confidentiality?

Before hiring all applicants go through an extensive background check so all of our assistants are trustworthy. We are currently working with companies that are really strict about security.

What it my virtual assistant´s education level?

All our virtual assistant have college studies and different backgrounds such as marketing, graphic design, finance, business, programming, , etc. Part of our team studied their college degree in the United States of America.

What time zone are you in?

We are located in Central Standard Time making our company a great fit for our clients in the United States of America and Canada.

How do you track time?

All our virtual agents are under supervision. We prefer not to track hours, but progress. We send you daily reports with all of the activities your assistant has worked on and what tasks are pending. Additionally if you want we can send you a weekly report on all the time dedicated to your tasks (hourly plans).

What happens if I go over some hours?

You will be notified by our customer relations manager and we will give you the option to upgrade your plan.

I might upgrade to full time in the following months, will my assistant be available? (Shared Assistant Plan)

We will do our best to arrange your assistant's workload to make sure she is available for you. But we cannot guarantee this as your shared assistant might have other clients.

Do you have good internet connection? Is the quality of the phone line always good?

Yes we have 3 different dedicated internet connections and 4 backups. Our phone systems are Voice Over IP (VOIP) and we make sure all the assistants have a great internet connection to assure the quality of your calls.

What type of programs can the assistant use?

Our dedicated virtual assistants have different backgrounds and education. All of the assistants have experience using Microsoft Office and most are proficient in CRMs such as Basecamp, Infusionsoft, Zendesk, etc. Depending on your requirements, some assistants can use accounting software, design software, programming environments, CMS’s, etc.

Are there any hidden or additional costs in hiring your virtual assistants?

No. Your monthly fee covers the employee’s salary, benefits, vacation time, bonuses, office space and equipment. It includes scanning, emailing, data input, etc., and unlimited calls throughout the US and Canada.